At Incaspin Casino, we are committed to your privacy and data rights. If you are a player or an affiliate based in Belgium, you are entitled to exercise your right of access under the General Data Protection Regulation (GDPR) and Belgian privacy laws. This page outlines how you can file a Data Subject Access Request (DSAR) to receive a record of the personal data we hold about you, the steps we take to verify your identity, and what you can look forward to throughout the procedure.
What Is a Data Subject Access Request (DSAR)?
A Data Subject Access Request represents a written inquiry you can make to any organisation that processes your personal data. Under Article 15 of the GDPR, you are granted confirmation of whether we process your data. If we do, you are given receive a copy of that data along with supplementary information about the processing, including the purposes, categories of data, recipients, and the envisaged retention period.
At Incaspin Casino, we manage every DSAR with care. The request is free of charge in most circumstances, although we may charge a reasonable fee for manifestly unfounded or excessive requests. We aim to offer a complete and understandable response that helps you verify the lawfulness of our processing activities.
What Information Can You Request?
Through a DSAR, you can request access to a comprehensive set of personal data that Incaspin Casino handles. We will give you a formatted, commonly used, and machine-readable reproduction of your data where possible. The specific information accessible is based on your dealings with our services, but it usually includes the following categories:
- Account registration details, including name, address, email, and date of birth
- Transaction and transactional history, like deposits, withdrawals, and bonus activity
- Access records and IP address logs
- Message logs with our customer support team
- Gambling responsibility limits and self-exclusion records
- Affiliate activity data, click rate analytics, and commission statements (for affiliates)
If you request a certain document, such as a copy of a contract or a specific customer service transcript, specify this in your request. We will make every effort to honor appropriate requests and will explain if any data cannot be revealed due to legal privilege or third-party rights.
Steps for Submit a DSAR to Incaspin Casino
Filing a DSAR to us is simple. You can use both email or our online contact form. The procedure secures your privacy and enables us locate your information correctly. To help us handle your request swiftly, include particular details and be ready to verify your identity.
Choose Your Contact Method
Email Submission
Forward your request directly to our assigned Data Protection Officer at dpo@incaspin-casino.eu. Utilize the subject line “Data Subject Access Request – Belgium” to securng prompt routing. In the body of your email, state plainly that you are exercising your right of access and give your full name, registered email address, and username if applicable.
Online Contact Form
Optionally, you can use the contact form available on our website. Choose the privacy or data protection category from the dropdown menu and explain your request in the message field. We advise including a scanned copy of a valid identity document if you desire to expedite the verification step, although this is not mandatory at the submission stage.
Data You Need Provide
To prevent delays, add the following data with your DSAR:
- Your full official name and date of birth
- The email address associated with your Incaspin Casino account
- Your account username alternatively affiliate ID, if applicable
- A detailed description of the data you wish to access (for instance, transaction history, login logs, or possibly all personal data)
- Any additional details that may help us locate your records, such as your approximate registration date
If you are an affiliate, include your affiliate tracking code and the site or websites you promote. This helps us gather the relevant performance and commission data.
Identification Verification Necessities
Before we disclose any personal data, we must verify your identity to prevent unapproved disclosure. We usually request a copy of a government-issued photo ID, such as a passport or perhaps identity card, and a recent utility bill alternatively bank statement showing your name and address. You may redact any sensitive information not required for verification, like your national identification number or photograph, if you so choose.
We verify documents within two business days and will contact you if we need extra proof. Once your identity is confirmed, the one-month response period begins. If we cannot verify your identity, we will notify you and may ask for substitute documentation.
Common Questions
How long does it take to receive my data after submitting a DSAR?
Our obligation is to reply promptly and no later than one month from receiving your request and confirming your identity. If your request is particularly complex or you have submitted multiple requests, Incaspin Casino, we may extend this period by up to two additional months. We will inform you of any delay within the first month and provide the reasons behind it. As a rule, uncomplicated requests are usually handled within two or three weeks.
Is it possible to file a DSAR for another person?
Certainly, you may submit a DSAR for someone else provided you have legal authority, for instance a power of attorney or parental responsibility. We will ask for evidence of your authorization and might also need to confirm the data subject’s identity. This keeps us from disclosing personal data to unauthorised third parties. As an authorized representative, attach the required documents with your application to prevent holdups.
Is there a fee for making a data access request?
In most cases, filing a DSAR is totally free of charge. We reserve the right to charge a reasonable administrative fee if your request is clearly unfounded or excessive, especially if it is repetitive. Before any fee is applied, we will contact you to talk about the situation and seek ways to tailor your request. Fair access counts to us, and we will not employ fees as a barrier to your entitlements.
What happens if I am not pleased with the response?
If you feel our response is insufficient or we have not processed your DSAR accurately, reach out to our Data Protection Officer initially to seek explanation. We are pledged to solving issues swiftly. If you stay unhappy, you have the right to submit a complaint with the Belgian Data Protection Authority (APD/GBA). You may also pursue a judicial redress. We will provide the required contact particulars for the authority upon request.
Can I request erasure of my data instead of viewing?
Yes, you have the right to request removal of your personal data under certain circumstances, such as when the data is no longer needed for the purposes for which it was gathered or if you revoke permission. A DSAR, nevertheless, is particularly for inspection, not removal. If you desire to assert your right to deletion, send a distinct request unambiguously specifying that aim. We will review it against legal storage requirements and answer accordingly.
Are affiliates have the same data access rights as players?
Absolutely. Affiliate members are data subjects under the GDPR and possess the similar rights as players. You can request access to all personal data we handle in connection with your affiliate activity, such as commission records, traffic logs, and communications. We manage affiliate DSARs with the equal care and confidentiality. Our affiliate programme’s privacy notice details the specific data categories, and we are happy to help with any queries through the DSAR process.
Verification and Handling Timelines
Once we receive your DSAR and verify your identity, the statutory one-month period starts. We seek to respond within this timeframe, but we may extend it by two additional months if your request is intricate or you have made multiple requests. If that happens, we will advise you of the extension and the reasons within the first month.
If we refuse to act on your request, we will give a clear explanation and inform you of your right to lodge a complaint with the Belgian Data Protection Authority and to seek a judicial remedy. We never treat differently against individuals who exercise their data rights, and we maintain a log of all DSARs to ensure accountability.
You will obtain your data electronically via secure email or through a password-protected download link. We encrypt all responses to protect your information in transit. If you opt for a physical copy, we can arrange postal delivery after confirming your address, though electronic delivery is quicker and uses less paper.
Knowing Your Data Rights in Belgium
Belgium implements the GDPR through its national legislation, so you have clear control over your personal information. You are welcome to use our casino platform or take part in our affiliate programme. Either way, you have the right to know what data we process, why we process it, and who we share it with. We manage these rights openly and respond without unnecessary delays.
The Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données) monitors compliance and delivers guidance. Your rights include access, rectification, erasure, restriction of processing, data portability, and the right to object. A Data Subject Access Request is the official route for exercising your right of access, permitting you to receive a copy of the personal data we hold.
Partnership Programme and Privacy Protection
Incaspin Casino’s affiliate programme is built on trust and transparency. When you sign up as an affiliate, we gather personal data including your name, contact details, payment information, and website traffic statistics. We serve as the data controller for this information and handle it to administer our partnership, calculate commissions, and meet legal obligations.
As an affiliate, you have the same DSAR rights as any other data subject. You can demand access to all personal data we hold in connection with your affiliate account, including performance metrics, payment history, and any correspondence. We will also verify the third-party tracking platforms we employ and the data they process on our behalf.
We recommend affiliates to check the privacy notice within our affiliate terms and conditions. If you experience concerns about how your data is disclosed with advertising networks or analytics providers, you can present them through a DSAR. Our Data Protection Officer will respond to any queries and, where necessary, assist you relocate your data to another programme.
We do not sell affiliate personal data to third parties. All data transfers outside the European Economic Area are secured by standard contractual clauses or equivalent safeguards. Your trust counts to our long-term partnership, and we stay committed to upholding high standards of data protection.